Is user training included in every ITM Premier plan?

No. User Training & Security Awareness is included only in ITM Premier’s highest managed services tier.

What kind of training is included?

Training may include cybersecurity awareness, Microsoft 365 productivity, email and collaboration best practices, password security, phishing awareness, website content updates, and selected business software adoption.

Is this the same as IT support?

No. IT support focuses on resolving issues and maintaining systems. User training is designed to improve adoption, productivity, and security awareness across your team.

How is the training delivered?

Training may be delivered through a combination of online learning, guided learning paths, role-based assignments, and remote or onsite reinforcement where appropriate.

Can training be customized for our business?

Yes. Training can be aligned to your business tools, user roles, and operational priorities.

Do you provide cybersecurity awareness training for employees?

Yes. Our highest tier includes a user training layer that can help staff recognize phishing attempts, improve password habits, and follow safer day-to-day computing practices.

Can this help onboard new employees faster?

Yes. Structured end-user training helps new team members learn the systems, tools, and security expectations they need to work effectively.

cybersecurity

Security Awareness & Productivity Training

Technology alone is not enough. Even with the right tools in place, your team still needs to know how to use business systems properly, work efficiently, and avoid common security mistakes.

Get Premier

Training Portal

ITM Premier WorkForce

ITM Premier clients on our highest managed services tier get exclusive access to this program. It is a program helps your staff work smarter, adopt the tools you already pay for, and reduce risk caused by user error.

Instead of one-off, informal training sessions, users gain access to a more structured learning experience designed to support productivity, consistency, and cybersecurity awareness across your organization.

This advanced training system covers:

Email Management

Introduction to AI

Quickbooks Training

User Account Protection

Safe Computing Habits

Microsoft 365 Productivity

Taking Advantage of MS Teams

Business Software Guidance

MovenOS, HighLevel Training

Security Awareness

Why this matters:

A well-supported business does not just need secure systems. It also needs users who know how to work confidently within them.

Training helps your team:

Make better use of the tools already included in your environment
Reduce avoidable support issues
Improve consistency across staff and departments
Strengthen cybersecurity by reducing risky user behavior
Accelerate onboarding for new employees
Increase overall return on your technology investment

How the service is delivered:

Self-paced online learning
Guided learning paths
Assigned courses by role or topic
Live coaching sessions when appropriate
Onsite or remote reinforcement for key workflows

This allows organizations to provide training in a way that is scalable, trackable, and easier to maintain over time.

Choose the Level of Support You Need

WorkForce IT is reserved for organizations on ITM Premier’s highest managed services tier, where cybersecurity, user accountability, and technology adoption are treated as part of a complete business IT strategy.

ITM Essentials & Security

Managed IT, support, monitoring, maintenance
Core cybersecurity, and backups.

ITM Premier

User training, security awareness, adoption coaching, role-based learning, compliance-minded education, and staff enablement.

Organizations that want stronger user accountability, better cybersecurity habits, smoother onboarding for new staff, and greater adoption of Microsoft 365 and business systems.

A Smarter Way To Support Your Team & Protect Your Business

Our goal is not just to fix issues. It is to help your users become more capable, more secure, and less dependent on reactive support.

When your people understand the tools they use every day, your business runs better.

WorkForce IT Offers:

✅ Stronger Cybersecurity Awareness

✅ Fewer Avoidable Support Requests

✅ More Consistent Internal Processes

✅ A More Resilient Business

Want to include user training in your IT strategy?

Upgrade to ITM Premier’s highest managed services tier and our Security Awareness & Productivity Training program - WorkForce IT.

With WorkForce IT you get:

✅ Role-Based Learning

✅ Faster User Adoption

✅ Better New Hire Onboarding

✅ Higher Return on IT Investments

Frequently Asked Questions (FAQ)

Is user training included in every ITM Premier plan?

No. User Training & Security Awareness is included only in ITM Premier’s highest managed services tier.
What kind of training is included?
Is this the same as IT support?
How is the training delivered?
Can training be customized for our business?
Do you provide cybersecurity awareness training for employees?
Can this help onboard new employees faster?

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